TECHNICAL SUPPORT:
U.S.A. Technical Support: Monday - Friday 7am - 5pm (Pacific Time)
Telecom Support:
Toll-Free: 888-735-7888, ext. 514
Local: 714-432-8668, ext. 514
Canada: 905-940-8181
E-mail: support@engeniustech.com
Datacom (Home Products – {eg: ESR, EUB, ERB}) Support:
Toll-Free: 888-735-7888, ext. 519
Local: 714-432-8668, ext. 519
Canada: 905-940-8181
E-mail: support@engeniustech.com
Datacom (Business Products – {eg: ECB, EOC, EAP}) Support:
Toll-Free: 888-735-7888, ext. 517
Local: 714-432-8668, ext. 517
Canada: 905-940-8181
E-mail: support@engeniustech.com
Canadian Customers, please contact: EnGenius Canada at 888-397-2788
Warning:
Your equipment may NOT be covered under the EnGenius Limited Warranty
Product warranted ONLY if purchased from an "Authorized EnGenius Reseller".
Contact EnGenius 888.735.7888 x514 or click Verify to check your reseller’s status for your purchase.
Need help troubleshooting your equipment?
1) Check out our FAQ’s for lots of common answers and resources
2) Check out our Forum where EnGenius experts and the community of EnGenius users have posted lots of suggestions and you can ask questions.
3) Drop us an e-mail at: support@engeniustech.com
4) Give us a call, see above.
5) Contact your Authorized EnGenius Reseller, who is trained on EnGenius products
RETURN MERCHANDISE AUTHORIZATION (RMA) - TELECOM ONLY:
Repair Fees for EnGenius Products:
Effective: July 1, 2010 for U.S.A. customers
DuraFon: $149 per item.
FreeStyl 1: $99 per item.
Datacom: Please download RMA request form.
Authorized EnGenius Dealers: please contact your Sales Territory Manager or Customer Service about available repair services and rates.
Returns Terms and Conditions
Repair Service Requests (warranty/non-warranty):
Electronic request: click e-RMA or
Download: RMA Request Form and e-mail completed form to: support@engeniustech.com.
If you have questions or difficulty using e-RMA please email: support@engeniustech.com.
**To save the file to your computer, right click on your mouse, and select 'Save Target As'.
Steps for Returning EnGenius Products for Repair:
1) Contact EnGenius Customer Service to receive a Return Materials Authorization (RMA) number; required for both warranty and non-warranty repairs.
2) Mark the RMA number on the outside of the shipping box being used to send in the equipment. Please mark the RMA Number clearly and obviously on the box to avoid the shipment being refused.
3) Please place a copy of your original equipment purchase invoice, or dated packing slip in the box of equipment being sent in for repair. This may save you non-warranty repair fees.
4) We strongly recommend that you ship the equipment to EnGenius as a trackable, insured shipment.
